If something went wrong, we want to hear it and fix it. Here is how it works.
Tell us first
Most problems are quickest to solve directly. Email customer@builderve.com (or danmark@builderve.com if you are in Denmark) and tell us what happened, what you expected, and what you would like us to do. If you are a client, you can also send a support request from the client portal.
How we handle it
- We confirm we have your complaint within one working day.
- We look into it and reply with a proposal within 10 working days. If it takes longer, we tell you why and when you will hear from us.
- A senior person reviews every complaint that was not resolved at first reply.
If you are a consumer
If we cannot agree, you may submit a complaint to the Danish Center for Complaint Resolution (Center for Klageløsning), naevneneshus.dk, which is the consumer complaints body for Danish consumers. Consumers from other EU countries can also contact the European Consumer Centre in their own country, or in Denmark (Forbrugereuropa). You can always go to the courts.
Your rights are described in our terms for individuals.
If you are a business
Complaints from business customers are handled under our terms for businesses, which also describe how disputes are resolved.
Privacy complaints
For complaints about personal data, see the "Your rights" section of our privacy policy, which also names the Danish Data Protection Agency.